TrueLoupe Privacy Policy
Effective October 8, 2026
TrueLoupe is an app by WTSgems that estimates the market value of jewelry from guided photos and measurements. This policy explains what information the app uses, why, who handles it, and the choices you have. We keep it short and plain, and we collect only what the app needs to work.
The short version
- Your photos and measurements are used only to produce your estimate. TrueLoupe does not store them on its servers.
- Your saved valuations stay on your phone.
- We keep a small account record (an account ID, the email Apple shares with us, and your credit balance and purchases) so your credits are safe.
- We do not sell your information, show ads, or track you across other apps and websites.
- You can delete your account at any time in the app.
Information we use
Photos, measurements and notes
When you request an estimate, the app sends your photos, the measurements and details you enter, any notes you write, and your country (from your phone’s region settings, to search the right marketplaces) to our server. Our server sends the photos and details to our AI provider, Anthropic, to grade the piece and search the web for similar pieces sold and for sale. Before your notes are sent to the AI, our server removes any money amounts from them. TrueLoupe does not keep your photos, measurements or notes after the estimate is returned.
Any price you enter in the app’s price check (what you paid or were quoted) stays on your phone and is never sent to our server.
Your account
Estimates require Sign in with Apple. When you sign in, we receive an account identifier from Apple and, if you choose to share it, your email address (Apple lets you share a private relay address instead). We store these in our account database to keep track of your free trial and the credits you buy.
Purchases
Credit packs are bought through Apple’s In-App Purchase. Apple handles payment; we never see your card or payment details. RevenueCat confirms each purchase to our server, and we record the purchase (product, time and store transaction ID) so credits are added exactly once.
Free trial record
Each person gets one free trial. To stop the trial being repeated by deleting and re-creating an account, we keep a one-way code derived from your sign-in (a cryptographic hash). It cannot be turned back into your Apple ID or email and is not used for anything else. It stays after account deletion.
On your phone
Your valuations, photos taken in the app, and app settings are saved only on your phone. They are removed if you delete them in the app or delete the app.
Technical information
Like any internet service, our hosting provider receives your device’s IP address and basic request information when the app contacts our server. We use this only to run and protect the service. The app has no advertising, analytics or tracking tools.
Who handles your information
We use a small number of service providers, each only for the purpose listed:
- Anthropic: AI analysis of your photos and details to produce the estimate. Anthropic processes this data under its commercial terms, which do not allow it to train its models on it, and keeps it only for a limited period. See Anthropic’s privacy policy.
- Supabase: our account and credits database.
- RevenueCat: confirms in-app purchases.
- Apple: Sign in with Apple and In-App Purchase payments.
- Expo (EAS Hosting): hosts our server.
We do not sell or rent personal information, and we do not share it for advertising.
Amazon links
The app’s “What you’ll need” screen links to tools on Amazon. As an Amazon Associate, WTSgems earns from qualifying purchases. These links open in your browser; the app does not collect anything about what you view or buy there. Amazon’s own privacy policy applies on its site.
How long we keep information
- Photos, measurements and notes: not kept by TrueLoupe after the estimate.
- Account record, credit balance and purchase records: until you delete your account.
- Free trial code: kept after account deletion, as described above.
- Server request logs: kept briefly by our hosting provider for security and troubleshooting.
Deleting your account
In the app, open Account and tap Delete account. This permanently deletes your account, any unused credits, and your purchase records with us, and asks RevenueCat to delete its record of you. Valuations saved on your phone are not affected; delete them in the app or remove the app. Unused credits cannot be refunded by us after deletion; for refunds of purchases, contact Apple (see our support page).
Your rights
Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, or to object to how it is used. Most of this you can do in the app. For anything else, email us at wtsgems@gmail.com and we will respond within 30 days.
Children
TrueLoupe is not directed to children under 13, and we do not knowingly collect information from them. If you believe a child has used the app, contact us and we will delete the account.
Security
All communication between the app and our server is encrypted. Our databases are not reachable with the keys built into the app; only our server can read or change account and credit data.
Changes to this policy
If we change this policy, we will update the date at the top of this page. If a change is significant, we will also tell you in the app.
Contact
WTSgems
Email: wtsgems@gmail.com
Website: www.wtsgems.com